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hadleyac |
Informaticians are key stakeholders too !
Nov 17 2008, 7:28 AM EST
It certainly appeared working through this period in an IT department in the NHS that NPfIT made very deliberate attempts to talk to (a few) clinicians over the heads of local IM&T expertise, and belittling or ignoring the wealth of experience, and hard learned mistakes, that went before. These NHS staff do have expertise to interpret the needs, represent the users at remote meetings, get debates going locally with far more clinical and administrative staff than remote or external teams could connect with. They generally have a passion to get things right, to support users that they are in constant contact with, and will be supporting the results directly. I see re-engaging, energising and showing support and trust for local IT teams, who have kept all the local systems going (despite these being starved of investment pending NPfIT solutions), as a key element for future success. These staff rarely limit themselves to the 10% technology, but often get involved in identifying, highlighting and fixing clinical and administrative processes right around their NHS organisations. Do you find this valuable?
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